Martin Conboy PABS Australia Director

  • Top 5 – Most Influential and Respected People in the Global Call Centre Outsourcing Industry
  • Over 16 years Senior Roles in Market Research
  • Growth Strategy
  • Subject Matter Expert in Global Outsourcing

Martin  is well recognised as one of the leading voices of the outsourcing industry and its role in facilitating outsourcing success throughout the Asia Pacific.

Martin was voted into the top five most influential and respected people in the global call centre outsourcing industry in November 2014.

An experienced international executive with demonstrated commercial insight, strong interpersonal and networking skills within the outsourcing, recruitment, customer service, contact centre, logistics and telecommunications industries both in Australia and across the Asia Pacific region.

Martin has over 16 years experience at a senior level in the market research industry and has spent the last 23 years analysing and publicly commenting on the Outsourcing sectors across the Asia Pacific.

Martin its a BPO subject matter expert and has delivered keynote addresses at BPO – ICT and Shared Services conferences in Australia, Bangladesh, China, Hong Kong, India, Korea, Malaysia, Mauritius, Middle East, The Philippines, Singapore, Thailand, and USA. 


Standards Australia (Pro Bono) – Member of subcommittee IT-030-07 that has a remit to create global standards for the ICT/BPO industry.

Past President (Pro Bono) Australian BPO Association Remit: To make outsourcing a legitimate part of the Australian business landscape.

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    “It’s been a few months getting on board with PABS and we are happy with the services. We started off with one client to test it out and now we have 5 and adding more. The services are wonderful and also at a comparatively low price. By using PABS we have increased our capacity significantly which has enabled us to grow our existing service lines and spend our time on more high end tasks.”

    Anthony Ahern
    Director, Robertson-Scannell
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